How can I get a quotation?
You may contact us via our website Contact Us form, WhatsApp, phone call, or email.
Please provide the product name, size, quantity, and delivery location to help us prepare an accurate quotation.
Can I place an order directly through the website?
Currently, our website is for product display and enquiry purposes only.
All orders will be confirmed by our sales team after quotation and order details are finalized.
What if I am unsure which packaging product to choose?
You may share your usage requirements, product type, and delivery method with our team.
We will assist in recommending suitable products based on our available range.

What payment methods do you accept?
All payments must be made via bank transfer to our designated company bank account.
Official payment details will be provided after quotation confirmation.
Can payment be made to a personal bank account?
No.
For security and transparency, we only accept payments made to our official company bank account.
We will never request payment to any personal account.
Do I need to provide payment proof after transferring?
Yes.
Please send us the payment slip or transfer receipt after payment to allow us to verify and process your order promptly.
Do you offer credit terms?
Credit terms are only available for long-term business partners and are subject to management approval.

How long does delivery take?
Delivery time depends on product availability, order quantity, and logistics arrangements.
Do you provide delivery service?
Yes, delivery service can be arranged.
Delivery charges and coverage depend on the delivery location and order size.
What happens if unforeseen circumstances occur before or during delivery?
In the event of uncontrollable circumstances such as traffic accidents, severe traffic congestion, adverse weather conditions, vehicle breakdowns, government restrictions, or other unforeseen events, delivery may be delayed, rescheduled, or cancelled.
We will inform the customer as soon as possible and arrange a new delivery date accordingly.
Are you responsible for delays caused by uncontrollable factors?
Delays caused by force majeure or uncontrollable circumstances are beyond our control.
While we will assist in follow-up arrangements, we shall not be held liable for any indirect losses or additional costs arising from such delays.
Can customers arrange self-collection or third-party logistics?
Yes.
Customers may opt for self-collection or appoint a third-party logistics provider.
Once the goods are handed over, all transportation risks shall be borne by the appointed party.

How do you ensure product quality?
All products supplied are sourced through established supply channels and meet general industrial and logistics usage standards.
What should I do if I receive defective or incorrect products?
If there are visible defects, quantity discrepancies, or specification mismatches, please notify us as soon as possible after receiving the goods and provide relevant photos for verification.
Do you provide after-sales support?
Yes.
We will provide reasonable after-sales assistance based on the actual situation.

Do you accept refunds?
Generally, confirmed and processed orders are non-refundable.
When is a refund or replacement applicable?
Refunds or replacements may be arranged if the issue is caused by our error, such as wrong item delivery or significant product defects.

Is there a minimum order quantity (MOQ)?
Yes.
MOQ varies depending on the product and supplier stock availability.
Do you provide samples?
Samples may be available for selected products, subject to stock availability.
Sample delivery costs may be borne by the customer.
Are product images exactly the same as actual products?
Product images are for reference only.
Actual products may vary slightly due to different batches or packaging, without affecting functionality or intended use.

All information provided on this website is for general reference only.
Product availability, specifications, pricing, and delivery schedules are subject to change without prior notice.
All delivery timelines are estimates only and may be affected by external or uncontrollable factors.
The company shall not be liable for any indirect, incidental, or consequential losses arising from the use of our products or services.
All products are supplied strictly based on available stock and supplier availability at the time of order confirmation.